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BlackBerry Server Support & Technical Assistance

BlackBerry Server Support

Get official BlackBerry Direct Server Support for your enterprise level organisation.

BlackBerry Server Premium Support - Annual Program Fee

BlackBerry Server Premium Support - Annual Program Fee

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Official BlackBerry Direct Premium Support provides enterprise-grade, relationship-based services, for customers running a mission-critical BlackBerry deployment. Customers at this level of support typically rely extensively on the BlackBerry solution and require designated support resources, such as a:

  • Support Account Manager (SAM), who will develop an understanding of the customers’ business and help customers to advance their BlackBerry deployment.
  • Premium Support offers 24x7 telephone access to our highest level of support – Direct Advanced Response Team (DART) and includes many preventive support features, as well as some added flexibility to customize the services.

The packages includes:


Incident Reporting:

  • 24x7 Global Access
  • Within one hour response time for electronically submitted tickets
  • Telephone support with an average 90-second response
  • Support access for 25 Named Callers with option to purchase more
  • Secondary Access Code for Help Desk

Access to Global Technical Support Experts:

  • Direct Advanced Response Team (DART) included
  • Relationship-based support: Support Account Manager (SAM) included
  • Option to purchase a Secondary Support Account Manager (SAM)
  • Option to purchase monthly On-Site Support: Designated Senior Technical Analyst (DSTA)
  • Option to purchase On-Site Support when needed (Tech-to-Site)

Program Rewards and Benefits:

  • BlackBerry Software Assurance for Upgrade and Updates on perpetual BES CALs
  • Self-Service Productivity Tools (Accessible through the BlackBerry Expert Support Center)
  • Proactive Services and Optimization Tools
  • Knowledge Tools
  • On-site Instructor-led Training

Terms & Conditions Apply


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BlackBerry Server Support - direct from BlackBerry to you.

Orders are processed fast with e-Delivery

BlackBerry Server Support can usually be organised within several working hours

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